Privacy Policy

Faye Court Counselling is committed to protecting your privacy and handling your personal information with care, respect and confidentiality. This privacy policy explains what personal information I collect, how I use it, how it is stored, and your rights in relation to your information.

Who I am

Faye Court Counselling is a private counselling practice offering counselling in Tiverton, Wellington, Barnstaple and online.

For the purposes of data protection law, Faye Court Counselling is the data controller for the personal information you provide.

Contact: [insert your email address]
Website: www.fayecourtcounselling.co.uk

What information I collect

I may collect and hold personal information when you contact me, make an enquiry, attend counselling sessions, or use my website.

This may include:

Your name
Your email address
Your phone number
Your preferred contact method
Information you choose to share in your enquiry
Emergency contact details, if we begin working together
GP details, where appropriate
Brief counselling notes
Relevant health, wellbeing or personal information shared during counselling
Payment information, where applicable
Email or message correspondence between us

Please only share information through the website contact form that you feel comfortable sharing. The contact form is intended for general enquiries and is not suitable for urgent or crisis support.

How I collect your information

I may collect your information when:

You complete the contact form on my website
You email or message me
You arrange an initial enquiry
You complete any counselling forms or agreements
You attend counselling sessions
You make payments for sessions

Why I use your information

I use your personal information to:

Respond to your enquiry
Arrange and provide counselling sessions
Manage appointments, payments and communication
Keep appropriate counselling records
Meet ethical, legal and professional responsibilities
Support safe and effective counselling practice
Maintain supervision and professional standards

Lawful basis for using your information

I process your personal information because it is necessary for providing counselling services, managing enquiries and appointments, keeping appropriate records, and meeting professional and legal responsibilities.

Some information shared in counselling may be sensitive personal information, including information about health, emotional wellbeing, relationships, personal history or other private matters. This is treated with particular care and confidentiality.

Confidentiality

Counselling is confidential, and your information will not usually be shared with anyone else.

There are some limits to confidentiality. I may need to share information if:

There is a serious risk of harm to you or someone else
There is a safeguarding concern involving a child or vulnerable adult
I am required to do so by law or court order
There is a concern relating to terrorism, money laundering or other serious legal matters
Information needs to be discussed anonymously in clinical supervision to support safe and ethical practice

Where possible and appropriate, I would aim to discuss this with you first.

Supervision

As part of ethical counselling practice, I attend regular clinical supervision. This supports safe and professional work. Client material may be discussed in supervision, but identifying details are kept to a minimum wherever possible.

How your information is stored

Your personal information is stored securely. This may include password-protected electronic records and/or securely stored paper records.

Reasonable steps are taken to protect your information from loss, misuse, unauthorised access or disclosure.

How long I keep your information

If you make an enquiry but do not begin counselling, I will usually keep your enquiry information for up to 6 months, unless there is a reason to keep it for longer.

If you become a counselling client, I will usually keep counselling records for 7 years after our work ends, in line with professional, legal and insurance requirements.

After this time, records will be securely deleted or destroyed.

Who I may share information with

Your information is not sold or shared for marketing purposes.

In limited circumstances, information may be shared with:

My clinical supervisor, with identifying details kept to a minimum where possible
Professional or legal advisers, if required
Emergency, safeguarding or health services, if there is a serious risk of harm
Legal authorities, if required by law
Website, email, booking or payment providers used to run the practice

Website and contact forms

If you use the contact form on this website, the information you provide will be used to respond to your enquiry. Website form submissions may also be processed through the website provider.

Please do not include highly sensitive or urgent information in the contact form.

Cookies and website analytics

This website may use cookies or similar technologies to help the site function properly and to understand how visitors use the site.

You can usually adjust cookie settings through your browser or through any cookie banner displayed on the website.

Your rights

Under data protection law, you have rights in relation to your personal information. These may include the right to:

Ask what personal information I hold about you
Request a copy of your personal information
Ask for inaccurate information to be corrected
Ask for information to be deleted in certain circumstances
Object to or restrict certain types of processing
Withdraw consent, where consent is being relied upon
Complain if you are unhappy with how your information is handled

Some rights may be limited where there is a legal, safeguarding, professional or insurance reason to retain information.

How to contact me

If you have any questions about this privacy policy or how your information is handled, please contact:

Faye Court Counselling
Email: fayecourtcounselling@hotmail.co.uk

Complaints

If you are unhappy with how your personal information has been handled, you can contact me directly so I can try to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.

Information Commissioner’s Office
Website: www.ico.org.uk

Updates to this policy

This privacy policy may be updated from time to time.

Last updated: 30/06/2026